Southampton

People told us they were happy with the care they received. They told us they received a consistent, good quality service, which was in line with their needs. They told us staff were caring and friendly and management were visible and accessible. Care plans clearly set out what people's abilities were and gave instructions to staff about how to promote people's independence, treat them with dignity and ensure they felt respected.

The provider was flexible in responding to people's changing needs, involving them in the planning and reviewing of their care. Care plans detailed people's needs in relation to personal care, medicines administration and healthcare, which helped to make it clear what support was needed in each of these areas. There were appropriate systems in place to gain feedback about people's care and to manage any concerns or complaints received.

People received care and support that was effective. At the time of inspection, the provider had very few active care staff. However, there were arrangements in place to ensure staff had appropriate training and support in their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider had systems in place to protect people from the risk of suffering abuse or coming to avoidable harm. The registered manager had a good understanding of how to appropriately respond to risks or concerns about people's welfare. There were systems in place to ensure any learning from incidents was shared with staff to promote improvement.