Guyatt House Care

People were supported by staff to pursue their interests which enriched people's lives. One person told us, "Whenever staff see something, they think I would like to try they go the extra mile to try and sort it out for me." Staff supported people to achieve their aspirations and goals. Staff supported people to take part in activities and pursue their interests in their local area and to interact online with people who had shared interests. Staff enabled people to access specialist health and social care support in the community. Staff supported people to make decisions following best practice in decision-making. Staff communicated with people in ways that met their needs.

Right Care Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received exceptionally kind and compassionate care. The service had received many compliments about the staff and dedication to the people they supported. One family member had stated, "I am constantly grateful for the caring attitude shown by all staff." Staff protected and respected people's privacy and dignity. They fully understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

People could communicate with staff and understand information given to them because staff supported them consistently and had a good understanding of their individual communication needs. People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. People received a very high standard of care that supported their needs and aspirations, was focused on their quality of life, and followed best practice. People could take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that really enhanced and enriched their lives. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right culture People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. People received very good quality care, support because trained staff and specialists could meet their needs and wishes. People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. This meant people received compassionate and empowering care that was tailored to their needs.

Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. Staff placed people's wishes, needs and rights at the heart of everything they did. People and those important to them, including advocates, were involved in planning their care. The local authority told us, "Guyatt House Care always join meetings and respond to advice given and are willing to engage and try new ways of working." Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. People's quality of life was greatly enhanced by the service's culture of improvement and inclusivity. People were excited to tell us how staff had helped them achieve their goals and set new ones. Staff ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.