Sunlite Recruitment Company Limited

Right care: • People were not always supported to have choice and control of their lives. Despite some restrictions placed on the persons liberty, the provider had not made sure that best interest decisions were made. An application to the Court of Protection had not been made for them to authorise the person to be deprived of their liberty for their own safety.

Right culture: • The providers quality monitoring systems were not always effective. They had not identified the shortfalls we found in relation to making sure staff were trained in line with people's needs at the time of the inspection and that care plans were developed in a person-centred way. We received positive feedback in relation to the care people received and how the service was run. A relative told us, "I get on very well with the staff and the registered manager, we work well together. Since my loved one came to the service, the team has worked hard to meet their needs. The provider is good at giving feedback and they are always trying to improve the care."

We made a recommendation that the provider consult best practice guidance on a person-centred approach to planning for peoples care needs.

The provider had safeguarding and whistleblowing procedures in place and the registered manager and staff had a clear understanding of these. Robust recruitment checks had taken place before staff started working at the service.

Staff followed government guidance in relation to infection prevention and control. The registered manager and staff worked in partnership with health and social care providers to deliver care and support. Staff said they received good support from the registered manager.