Beckland Care Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Right Support: The registered manager worked closely with people, staff and families to ensure close oversight of daily activities. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received safeguarding training and knew how to keep people safe.

Care plans, risk assessments and positive behavioural plans contained clear and individualised information for staff to follow to enable them to meet people's needs and support people to achieve their goals. All staff received training in medicine administration and their competencies were assessed. The registered manager carried out weekly audits of medicine administration records (MARs) for all service users, and appropriate guidance was in place for administration of as required (PRN) medications.

Right Care: People received care from staff who were familiar to them and knew them well. Staff engaged well with people, their relatives and external agencies involved in their care to ensure the best outcomes for people.

Right Culture: We made a recommendation in relation to documenting investigations and lessons learned in relation to accidents and incidents. This meant we rated Well-Led as Requires Improvement on this inspection. This

was discussed with the registered manager who told us the service would work to implement the changes required to meet the regulations.

The registered manager inspired confidence in the staff team and led by example. Feedback from staff and health and social care professionals was positive about the service and the registered manager.