Sunnylives Support Ltd
- Home care
- Dementia care
- Registered since 2019
- Central Southampton, Southampton, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
31 of 37
rated home care services in Southampton are rated Good, like this one.
Sunnylives Support Ltd: inspection record
Rated Good in May 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Chessel Avenue Good, 0.3 miles away
- – Rymacare Community Learning Disability Services Not yet rated, 0.6 miles away
- – Insight Care & Support Ltd Not yet rated, 0.6 miles away
- G Peartree House Good, 0.6 miles away
- – Bayview Healthcare Limited No overall rating, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 7 May 2021. Quoted under the Open Government Licence.
Sunnylives Support Ltd is a home care agency supporting people with personal care in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People received care and support that was safe. People were protected from avoidable harm and abuse by staff who were aware of their responsibilities to report any concerns. People felt safe and were protected against other risks to their health and welfare, including risks associated with infectious diseases such as COVID-19. One person's family member told us, "I trust them, they are professional. My mum is happy, she has confidence in them and she looks forward to them coming. She is happy and I am happy and I think they do a very good job."
Read the rest of CQC's summary
People received care and support that was effective and based on detailed assessments and care plans. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Support was provided in a caring way. There was a strong focus on people's independence and dignity, and on respecting them as individuals. People we spoke with told us they would recommend the service to others. One person's relative said, "The care workers have said it's a lovely place to work, small and personal, more like a family. It seems to come across in the way they work – they are very happy working for Sunnylives and are pleased to be with this company."
People had responsive care. There were processes in place to make sure people received care according to their agreed plans. The provider made appropriate use of technology to monitor and review people's care.
People told us the service was well managed and responsive. The provider had effective systems in place to manage the service, and to monitor and improve the quality of care people received.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Susan Waterfield
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 7 May 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Sunnylives Support Ltd
- Ownership type
- Organisation
- Companies House number
- 11818370 (opens Companies House)
Getting help from Southampton City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Southampton City Council
- Ask for a care needs assessment
- Phone: 023 8083 3003
- Contact adult social care online
- Support for carers
- Paying for care: Southampton City Council
Checked on the council's website, November 2026.
Common questions
- Does Sunnylives Support Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Sunnylives Support Ltd.
- When was Sunnylives Support Ltd last inspected?
- The Care Quality Commission's latest rating for Sunnylives Support Ltd was published on 7 May 2021.
- Who runs Sunnylives Support Ltd?
- Sunnylives Support Ltd is run by Sunnylives Support Ltd.
- What is Sunnylives Support Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 May 2021.
Contact
- Phone
- 023 8019 9919
- Address
- 70 Athelstan Road, Bitterne, Southampton, SO19 4DD Map (opens Google Maps)
Compare nearby
- G Chessel Avenue Good, 0.3 miles away
- – Rymacare Community Learning Disability Services Not yet rated, 0.6 miles away
- – Insight Care & Support Ltd Not yet rated, 0.6 miles away
- G Peartree House Good, 0.6 miles away
- – Bayview Healthcare Limited No overall rating, 0.7 miles away