Mercy & Clara Healthcare Ltd
- Home care
- Dementia care
- Registered since 2019
- Knowsley, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
14 months
since the latest rating was published.
2 of 15
rated home care services in Knowsley are rated Requires improvement, like this one.
Mercy & Clara Healthcare Ltd: inspection record
Rated Requires improvement in August 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Utopia Social Care (Good, 0.9 miles away) and Heron Care Limited (Good, 1.4 miles away).
Nearest home care services:
- G Utopia Social Care Good, 0.9 miles away
- G Heron Care Limited Good, 1.4 miles away
- G Victoria Community Care Good, 1.4 miles away
- – Nexime Healthcare Ltd Not yet rated, 1.4 miles away
- G Contact Cares Reablement Team Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 17 August 2025 (assessment visit 28 April 2025). Quoted under the Open Government Licence.
Date of Assessment: 29 to April to 18 June 2025. The service is a care at home agency. It provides personal care for adults living in their own homes. At the time of our inspection, the provider was providing personal care to one person. Staff understood and managed risks in practice. However, risks to people were not always fully assessed, and risk assessments were not consistently completed or detailed. Medicines were not always managed safely, and staff did not always follow national best practice guidance in relation to medicines administration and recording.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
There were enough staff with the right skills, knowledge and experience to meet people’s needs. People were involved in assessments of their needs, and staff worked collaboratively with external professionals to support consistent care. However, care records were not always updated. This meant staff did not always have access to the most current and accurate information to guide them in meeting people’s health and care needs.
The provider’s governance systems were not effective in identifying or addressing the areas for improvement we found during this inspection. The systems for checking the quality of care needed more work to make sure people were receiving safe and effective support. Despite these concerns, people were treated with kindness and compassion. Staff promoted people’s privacy, dignity and independence. They responded to people in a timely and respectful way and were knowledgeable about people’s preferences.
Staff felt supported by the management team and told us they were encouraged to share ideas for improving the service. Management and staff shared a clear vision and positive culture based on trust, learning and continuous improvement. Leaders were visible, approachable, and committed to supporting staff development.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection for this service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered home care service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered home care service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered home care service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered home care service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 17 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 17 August 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Senzeni Mukonda
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mercy & Clara Healthcare Ltd
- Ownership type
- Organisation
- Companies House number
- 11968258 (opens Companies House)
Getting help from Knowsley Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Knowsley Council
- Ask for a care needs assessment
- Phone: 0151 443 2600
- Contact adult social care online
- Support for carers
- Paying for care: Knowsley Council
Checked on the council's website, November 2026.
Common questions
- Does Mercy & Clara Healthcare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Mercy & Clara Healthcare Ltd.
- When was Mercy & Clara Healthcare Ltd last inspected?
- The Care Quality Commission's latest rating for Mercy & Clara Healthcare Ltd was published on 17 August 2025.
- Who runs Mercy & Clara Healthcare Ltd?
- Mercy & Clara Healthcare Ltd is run by Mercy & Clara Healthcare Ltd.
- What is Mercy & Clara Healthcare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 August 2025.
Contact
- Address
- Unit 4 Big Padlock Storage, Dairy Business Park, Ellis Ashton Street, Liverpool, L36 6BJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Utopia Social Care (Good, 0.9 miles away) and Heron Care Limited (Good, 1.4 miles away).
Nearest home care services:
- G Utopia Social Care Good, 0.9 miles away
- G Heron Care Limited Good, 1.4 miles away
- G Victoria Community Care Good, 1.4 miles away
- – Nexime Healthcare Ltd Not yet rated, 1.4 miles away
- G Contact Cares Reablement Team Good, 1.6 miles away