Companion Homecare Ltd
- Home care
- Dementia care
- Registered since 2020
- Preston, Lancashire, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2022, most recently Good in February 2025.
20 months
since the latest rating was published.
183 of 199
rated home care services in Lancashire are rated Good, like this one.
Companion Homecare Ltd: inspection record
Rated Good in February 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – MoreCare Services UK Ltd - Preston Not yet rated, 0.2 miles away
- G Crown Care Services Ltd Good, 0.3 miles away
- G Leading Care Lancashire Good, 0.4 miles away
- G Homecare For You Preston Good, 0.4 miles away
- – BrightWayCareAgency Ltd Not yet rated, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 February 2025 (assessment visit 8 November 2024). Quoted under the Open Government Licence.
Companion Homecare provides personal care to people in their own homes. The service is based in Preston and also provides support to people living in the Morecambe area. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
- Safe No rating
- Well-led Good
Read the rest of CQC's summary
The inspection was prompted in part due to concerns received. A decision was made for us to inspect.
Staff did not always feel there was a positive learning culture. People’s safety was not always being fully protected. Staff knowledge around safeguarding was mixed. Risks weren’t always being appropriately managed. Staff did not always receive appropriate training and support. Staff raised concerns in relation to medicines management. Feedback from staff about the management and leadership at this service was mixed.
-
Safe
No rating
Staff and people shared concerns relating to learning and risks, and we found processes relating to risk was not robust. Staff knowledge around safeguarding was mixed and during our inspection we had to raise concerns with the local safeguarding team. Appropriate training and supervision of staff was not always in place. People and staff told us medicines were not always safely managed.
-
Well-led
Good
We received mixed feedback about the management and leadership at this service.
Questions to ask the service
- Safe was rated Requires improvement on 10 February 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Dawn Crosse
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)2 inspection reports, latest 4 April 2023. Latest assessment published 10 February 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Companion Homecare Ltd
- Ownership type
- Organisation
- Companies House number
- 11813897 (opens Companies House)
Companion Homecare Ltd runs 2 services, all in the North West. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Companion Homecare Ltd
- – Companion Homecare Greater Manchester Not yet rated. Home care, Stockport
Getting help from Lancashire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lancashire County Council
- Ask for a care needs assessment
- Phone: 0300 123 6720. Out-of-hours emergencies: 0300 123 6722
- Support for carers
- Paying for care: Lancashire County Council
Checked on the council's website, November 2026.
Common questions
- Does Companion Homecare Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Companion Homecare Ltd.
- When was Companion Homecare Ltd last inspected?
- The Care Quality Commission's latest rating for Companion Homecare Ltd was published on 10 February 2025.
- Who runs Companion Homecare Ltd?
- Companion Homecare Ltd is run by Companion Homecare Ltd. It runs 2 services, all in the North West.
- What is Companion Homecare Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 February 2025.
Contact
- Phone
- 01772 342034
- Address
- 53A Plungington Road, Preston, PR1 7EN Map (opens Google Maps)
Compare nearby
- – MoreCare Services UK Ltd - Preston Not yet rated, 0.2 miles away
- G Crown Care Services Ltd Good, 0.3 miles away
- G Leading Care Lancashire Good, 0.4 miles away
- G Homecare For You Preston Good, 0.4 miles away
- – BrightWayCareAgency Ltd Not yet rated, 0.4 miles away