Homecare For You Preston

People told us, staff asked permission before undertaking any care or activity. The service took action to ensure capacity assessments had been completed where required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A range of training was provided to the staff team. The feedback was mainly positive about the skills of the staff team. Professionals were positive about the service.

People received good care and they were involved in decisions. People's individual and diverse needs were considered. Staff were matched to people according to their preference, needs, culture and gender.

Care files contained information to support the care for people however, most people could not confirm a review of their care had taken place. People were supported to access the community where relevant, technology was being used to develop visit schedules and monitor call logs. A system to deal with complaints was in place. The registered manager discussed an ongoing complaint currently under investigation.

Audits and monitoring was taking place. Staff told us and records confirmed team meetings had been completed, the registered manager told us surveys and questionnaires were planned in the near future. We received positive feedback about the registered manager. A new manager was in post and was in the process of applying to the Care Quality Commission as the registered manager going forward.