Homecare For You Rochdale

The service had not previously been assessed or rated, so we completed a comprehensive assessment covering all 5 key questions of safe, effective, caring, responsive and well-led. We have rated this service good overall.

We found some evidence of outstanding practice, highlighted in this report in the key questions of caring and well-led.

The provider and registered manager were exceptionally inclusive leaders who understood the context in which they delivered care and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They always did so with high levels of integrity, openness and honesty.

The service supported staff well-being, which enabled staff to deliver caring, person‑centred support. Staff described feeling valued and well‑supported by management.

There were enough staff to meet people’s needs. Before people started using the service their needs were assessed. Staff and teams worked together both internally and with external agencies. This was confirmed by the positive feedback we received from professionals who worked with the service.

There was a clear learning culture within the service, based on openness, honesty and transparency. People were involved in managing risk with new and emerging risks responded to timely. Systems and processes for managing accidents, incidents and untoward events were managed effectively.

Systems and process to ensure safe management of medicines were in place and operated effectively. Staff were trained and were assessed as competent to administer medicines safely.

Consent to provide care was obtained by staff. Where appropriate, people were supported to access GP and primary care services.

Systems and processes for audit, quality assurance and questioning of practice were in place. This included regular spot checks with staff around quality and safety. Feedback from people was obtained by the service and valued by the registered manager. People were kept up to date about developments and improvements via regular informative newsletters from the service.