City Care Solutions Ltd

Risks to individuals, staff and within people's homes were identified and well managed. People were protected from the risk of abuse and discrimination. There were safe systems for staff recruitment in place. Systems in place ensured people received their medicines as prescribed. Risks associated with COVID-19 were well managed.

Staff received the induction, training and support they needed to carry out their roles. Staff were well supported. People told us staff had good knowledge and skill.

All staff knew people well. They spoke with warmth, compassion and respect about the people who used the service. Everyone we spoke with told us the staff were caring, kind and very compassionate. People were treated with respect. One person said, "They are very kind, very caring. They make me feel special." The provider placed great importance on ensuring people were involved in decisions about their care.

People received personalised care that took account of their needs, wishes and preferences. Care records were very detailed, person centred and had good detail about what was important to and for the person.

The service was well managed, there was a range of detailed quality monitoring, auditing and oversight. The providers and registered manager had a strong commitment to providing a person-centred service. People spoke very positively about the staff and the way the service was run. One person told us, "I am very happy with them. It's the best agency I have had. They are just like friends. They take care of me."