Dale Care and Support Ltd
- Home care
- Dementia care
- Registered since 2017
- Central Rochdale, Rochdale, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection moved it down from Good to Requires improvement.
13 months
since the latest rating was published.
6 of 32
rated home care services in Rochdale are rated Requires improvement, like this one.
Dale Care and Support Ltd: inspection record
Rated Requires improvement in September 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Blue Pits Housing Action (Good, 0.2 miles away) and Short Term Assessment and Re-ablement Service (Good, 0.2 miles away).
Nearest home care services:
- G Blue Pits Housing Action Good, 0.2 miles away
- – Newbarn Limited No overall rating, 0.2 miles away
- – Acre Homecare Ltd Not yet rated, 0.2 miles away
- G Short Term Assessment and Re-ablement Service Good, 0.2 miles away
- RI Community Careline Services Requires improvement, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 September 2025 (assessment visit 12 June 2025). Quoted under the Open Government Licence.
Date of inspection: 02 July to 28 July 2025. The assessment was carried out due to an aged rating. Dale Care and Support is a domiciliary care agency. It provides personal care to people living in their own homes.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
During this assessment we looked at all quality statements. The service was providing regulated activity to 59 people at the time of the assessment.
During our assessment we found issues within records relating to governance, medicines management and risk assessments which had not been identified by the provider.
Plans were in place to support people to manage risks, but they needed some development, so risks were managed effectively, and staff had the guidance needed to support people safely. The provider had governance systems in place to monitor and improve the quality of the service, but these were not always effective.
Although there were governance systems in place to monitor the quality of the service, these had not identified or addressed the concerns we found. People’s care needs were met in an effective way. There was oversight in place to monitor missed, late and cancelled calls. People were treated with kindness and compassion. The provider supported staff wellbeing and staff felt supported to give feedback. Staff were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.
There were enough staff with the right skills, qualifications and experience. The registered manager made sure staff received training and support to carry out their role.
At the time of our assessment, the registered manager had been absent from the service for a number of months. There was a deputy manager in place who assured us the issues we had found had already been rectified upon receiving our feedback. This will be checked at our next assessment of the service.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety.We identified concerns around risk management and the auditing of medicines.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
Questions to ask the service
- Safe was rated Requires improvement on 23 September 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 23 September 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Registration details
- Registered manager
- Stacey Chestney
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 21 April 2018. Latest assessment published 23 September 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Dale Care and Support Ltd
- Ownership type
- Organisation
- Companies House number
- 10122985 (opens Companies House)
Getting help from Rochdale Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Rochdale Borough Council
- Ask for a care needs assessment
- Phone: 0300 303 8886, Monday to Friday 8.30am to 4.45pm
- Support for carers
- Paying for care: Rochdale Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Dale Care and Support Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Dale Care and Support Ltd.
- When was Dale Care and Support Ltd last inspected?
- The Care Quality Commission's latest rating for Dale Care and Support Ltd was published on 23 September 2025.
- Who runs Dale Care and Support Ltd?
- Dale Care and Support Ltd is run by Dale Care and Support Ltd.
- What is Dale Care and Support Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 23 September 2025.
Contact
- Phone
- 01706 399222
- Address
- 115 Drake Street, Rochdale, OL16 1PZ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Blue Pits Housing Action (Good, 0.2 miles away) and Short Term Assessment and Re-ablement Service (Good, 0.2 miles away).
Nearest home care services:
- G Blue Pits Housing Action Good, 0.2 miles away
- – Newbarn Limited No overall rating, 0.2 miles away
- – Acre Homecare Ltd Not yet rated, 0.2 miles away
- G Short Term Assessment and Re-ablement Service Good, 0.2 miles away
- RI Community Careline Services Requires improvement, 0.2 miles away