Short Term Assessment and Re-ablement Service

Date of assessment: 9 February to 10 March 2026.
Short Term Assessment and Re-ablement Service (STARS) is a homecare agency providing care and support to people living in their own homes and flats. The service provides care to people following a stay in hospital or due to a change in care and support needs following an illness. Care is typically provided for up to 6 weeks.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of the assessment the service was supporting 64 people receiving personal care. This is help with tasks related to personal hygiene, eating and medication administration.
People’s care needs were assessed, and care plans provided staff with the information they needed to provide personalised care. Risk assessments were completed and provided staff with information they needed to manage identified risk. People and their families were involved in reviews of care and people were supported to achieve desired goals. The service worked well with other healthcare professionals and supported people to receive the care they needed.
Staff had safeguarding training and knew how to keep people safe and protect them from the risks of abuse.
The management team had excellent oversight of the service, completing audits, holding meetings and speaking regularly with staff. There was a strong culture of learning and development within the service and a desire to continuously improve.
Staff felt supported to give feedback and were treated equally. The management team were passionate about providing personalised, high quality care and were visible, knowledgeable and supportive.
Medicines were managed safely, by competent staff and a review of the medication administration records (MARs) was regularly conducted by the provider.