Blue Pits Housing Action

The service has been developed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People using the service received planned and co-ordinated person-centred support which was appropriate and inclusive for them.

People's needs were assessed, and staff worked closely with other services and healthcare professionals to deliver appropriate support. People were happy with how they were supported to eat and drink, and care records contained information about people's likes and dislikes. Staff were positive about the training and support they received and felt confident in their job. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on people's individual goals and supporting them having as many opportunities as possible.

There was a consistent team of staff supporting people. We were told staff were kind and caring. Staff knew how to promote dignity and encourage people to be independent.

People received individual care and were supported to engage in a range of activities. People felt able to

raise concerns and these were investigated and addressed. Information could be adapted to meet people's needs and people were supported to plan for end of life care.

Staff were committed to driving improvements across the service and worked closely with other organisations to deliver good outcomes. Feedback was obtained from stakeholders to drive improvement and people, families and staff felt able to contribute their views. Staff were clear on their roles and responsibilities and there were suitable systems for auditing and assessing the quality of the service.