Home Care For You Blackburn

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People were given choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's care and support needs were assessed prior to them using the service to ensure their needs could be met. Improved arrangements were in place to ensure staff received ongoing training, supervision and support. People were supported at mealtimes in line with their support plan and staff worked in partnership with healthcare professionals, when needed.

Management and staff had developed friendly, caring and respectful relationships with people using the service and their families. Staff knew about people's backgrounds and about their routines and preferences; this made sure people's care was tailored to their specific needs. People, or their family members, had been consulted about their care needs and had been involved in the support planning process. People had access to activities if this was in line with their support plan. People were aware of how they could raise any complaints, concerns and compliments and had access to a complaint's procedure.

Improvements had been made to the way the quality of the service was monitored. Any noted shortfalls were addressed. The values of the service were known to staff. Staff told us they received support from management and they felt valued. People's views and opinions of the service were sought and acted on. People told us the service was well-managed.