ICARE SOLUTIONS MERSEYSIDE LTD

Medicines were managed safely however, the information was not always in care plans, this was rectified immediately by the managers.

People had detailed support plans and risk assessments in place that gave guidance on how people were to be supported according to their wishes and needs. These were regularly reviewed. People were effectively supported to remain as independent as possible.

People were supported by staff who had been recruited safely. They told us they received support from care staff who arrived on time. They said they did not feel rushed. People were protected from the risks of abuse and discrimination by staff who had been trained to recognise the signs of abuse and the managers reported incidents to CQC and the local authority in line with guidance.

The provider and management team had a range of audits in place that helped drive improvement and ensure quality service for people being supported by the service. Complaints, accidents and incidents were monitored appropriately and referrals were made to other professionals in a timely manner when people were in need.

There were clear processes in place to ensure people were protected from the risks of infection. Staff completed infection prevention and control training, had access to PPE and followed national guidance regarding the COVID-19 pandemic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service was registered with us on 30 October 2019 and this is the first inspection.