Care Solution Bureau CIC
Home care, Tower Hamlets
Good
Rated on
Rating from the Care Quality Commission.
Care Solution Bureau CIC: inspection record
Rated Good in January 2020, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2016. Rated Requires improvement in 2016, 2017 and 2018, then Good in January 2020.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 7 years ago.
How it compares locally
- One of 35 Good home care services in Tower Hamlets, out of 39 with a rating.
About the service
From the Care Quality Commission's inspection report published 17 January 2020. Quoted under the Open Government Licence.
Care Solutions Bureau CIC is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to younger disabled adults and older people, some living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection the provider was supporting 280 people in the London Borough of Tower Hamlets.
What inspectors found
Relatives told us how beneficial it was that care workers and office staff could communicate with them and their family members in their own language and understood their cultural requirements. One relative said, "We are so grateful for this. As they share the same language and culture, they've bonded so well."
People and their relatives spoke positively about the kind and caring attitude of the whole staff team, including the registered manager. One relative told us they treated their regular care worker as part of their family.
Read the full summary
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People and their relatives felt safe using the service and told us staff prevented them from coming to any harm. We saw some minor inconsistencies in the records we reviewed related to risk assessments and financial transaction records.
People and their relatives were positive about the management of the service. They felt the registered manager was kind and approachable and were confident he would deal with any issues or concerns appropriately.
The provider had worked hard to make the necessary improvements from previous inspections to monitor the service and improve the performance of care workers recording responsibilities.
People were supported by a staff team that felt valued and appreciated, who praised the support they received and the positive work environment.
Questions to ask the service
- Safe was rated Requires improvement on 17 January 2020. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | 76 Brokesley Street, London, E3 4QJ |
|---|---|
| Neighbourhood | Bromley, Tower Hamlets |
| Phone | 020 7375 1444 |
| Website | www.caresolutionbureau.co.uk |
| Registered manager | Sami Ruzzaman |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 7 inspection reports, latest 17 January 2020 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Care Solution Bureau CIC |
|---|---|
| Ownership type | Organisation |
| Companies House number | 06506168 (opens Companies House) |
Nearest alternatives
- – Calm Care Solutions Ltd Home care, 0.2 miles awayNot yet rated
- G Partnership Care London Home care, 0.4 miles awayGood
- – DCAS Direct Personnel Ltd Home care, 0.5 miles awayNot yet rated
- – BFC Care Solutions Ltd Home care, 0.6 miles awayNot yet rated
- G Careaid Limited Home care, 0.6 miles awayGood
Getting help from London Borough of Tower Hamlets
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Tower Hamlets
- Ask for a care needs assessment
- Phone: 0300 303 6070, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Tower Hamlets
Checked on the council's website, November 2026.
Common questions
- Does Care Solution Bureau CIC provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Solution Bureau CIC.
- When was Care Solution Bureau CIC last inspected?
- The Care Quality Commission's latest rating for Care Solution Bureau CIC was published on 17 January 2020.
- Who runs Care Solution Bureau CIC?
- Care Solution Bureau CIC is run by Care Solution Bureau CIC.
- What is Care Solution Bureau CIC's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 January 2020.