Reline Care Ltd
Home care, Barking and Dagenham
Requires improvement
Rated on
Rating from the Care Quality Commission.
Reline Care Ltd: inspection record
Rated Requires improvement in February 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 4 times since 2017. Rated Inadequate in 2017, then Requires improvement in 2018, then Good in 2019, then Requires improvement in February 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 8 months ago.
How it compares locally
- One of 10 Requires improvement home care services in Barking and Dagenham, out of 67 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 9 February 2026 (assessment visit 20 November 2025). Quoted under the Open Government Licence.
Date of assessment: 26 November to 18 December 2025.
Reline Care is a domiciliary care service providing personal care support to approximately 80 people living in their own homes. We have undertaken a comprehensive assessment which means we have reviewed 33 quality statements. At our last assessment, we rated this service good. Following this assessment, we have rated this service requires improvement with a breach of the legal regulations in relation to good governance.
Read the full summary
The provider had not embedded an effective call monitoring system to ensure people received their care at the agreed times. Management audits and checks had failed to address staff lateness. This meant people did not always receive their care when they wanted it. The provider did not demonstrate a culture of continuous learning and improvements. Staff punctuality and ? was identified as a concern at our last inspection. At this assessment, we found the provider had not made the necessary improvements.
People’s needs were assessed. However, the timing of their care was not always provided in line with their assessed needs and preferences.
Staff had access to up to date information about people’s care needs. People had a range of risk assessments in place detailing the support they needed to keep them safe. Staff understood how to keep people safe and were clear about who they could talk to if they had any concerns. Staff told us they received training which equipped them with the skills they needed to do their jobs.
People were involved in decision making and people’s capacity to make decisions was assessed and documented.
Health professionals told us they felt people were safe. They told us staff were vigilant in noticing people’s changing needs. One health professional told us, “The compassionate and attentive approach the staff take has clearly made a positive impact in the overall quality of the person’s life. They have taken time to get to know the person and have been able to keep good records about all aspects of the person’s health.”
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment, we rated this key question requires improvement. At this assessment, the rating has remained as requires improvement This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment, we rated this key question good. At this assessment, the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Whilst leaders worked towards delivering quality, person centred care there were areas such as timing of calls which needed improving.
The service was in breach of a legal regulation in relation to governance and oversight of the service.
Questions to ask the service
- Safe was rated Requires improvement on 9 February 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 9 February 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Barking Enterprise Centre, 50 Cambridge Road, Barking, IG11 8FG |
|---|---|
| Neighbourhood | Barking, Barking and Dagenham |
| Registered manager | Roseline Fonkwa |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 4 inspection reports, latest 9 May 2019 (opens the Care Quality Commission website) Latest assessment published 9 February 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Reline Care Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 07728473 (opens Companies House) |
Nearest alternatives
- – Angels Care Solutions Home care, less than 0.1 miles awayNo overall rating
- – Easy Light Healthcare Limited Home care, less than 0.1 miles awayNot yet rated
- G Fean Services UK Ltd Home care, less than 0.1 miles awayGood
- G Fern Care Services Limited Home care, less than 0.1 miles awayGood
- – Gilead Complete Care Group Limited Home care, less than 0.1 miles awayNo overall rating
Getting help from London Borough of Barking and Dagenham
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barking and Dagenham
- Ask for a care needs assessment
- Phone: 020 8227 2915
- Support for carers
- Paying for care: London Borough of Barking and Dagenham
Checked on the council's website, November 2026.
Common questions
- Does Reline Care Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Reline Care Ltd.
- When was Reline Care Ltd last inspected?
- The Care Quality Commission's latest rating for Reline Care Ltd was published on 9 February 2026.
- Who runs Reline Care Ltd?
- Reline Care Ltd is run by Reline Care Ltd.
- What is Reline Care Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 February 2026.