Grace Eyre Choices Sussex

People's risks in relation to their care were managed, this included understanding and taking positive risks to encourage people's independence and supporting them to achieve their personal goals. There were sufficient staff to support people safely and people told us they felt confident staff knew what they are doing. We were assured that the service were following good infection prevention and control procedures to keep people safe. External professionals told us that staff worked well with them to achieve positive outcomes for people.

Right Care: People and their relatives told us they felt supported by staff in a kind, caring and dignified way. Promoting respect and dignity was at the heart of Grace Eyre's practice. People's differences were respected by staff and they had undertaken relevant training to effectively support people. This included training for learning disability and autism awareness. People told us that the care was consistent, and staff knew them well. Staff supported people to maintain relationships that were important to them. People's right to privacy was respected and staff encouraged people to provide feedback about the care provided.

Care plans were person-centred and included information on people's healthcare needs, preferences and social history. People were supported to enjoy the diet of their choice, including cooking for themselves and

staff encouraged them to ensure they had sufficient fluids to drink. People had individual goals and objectives which were regularly reviewed by staff.

Right Culture: The culture of the service was open, inclusive and empowered people to live independent lives where they were able. There was a strong ethos throughout the service that it was person-led and developed to be person-centred. People and their relatives were complimentary about the service and felt their ideas and concerns would be listened to by the registered managers and the provider. People told us they felt they could approach the management of the service with ideas and suggestions they had. Management had undertaken audits to look at ways of improving the service and identifying issues. Staff were complimentary about the approachability of both registered managers and the team leaders and told us they were able to raise concerns, and these would be dealt with appropriately.