Caredom Healthcare

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People knew which staff were supporting them for each call. Staff arrived on time and were flexible in the call times if required.

Staff were recruited safely and received adequate training to meet people's needs. Staff knew people well and people and relatives felt staff had a good relationship with them.

People were supported to access any equipment needed to support independence or safety.

The registered manager completed a pre-assessment before people were offered a service to ensure staff had the skills and knowledge to meet people's needs.

Right Care: People were protected from abuse and known risks. Risk assessments were in place with mitigating strategies and staff had training and understood safeguarding procedures.

People's healthcare needs were supported. However, people did not have health passports within their homes to give health and social care professionals the information required to support them in the way they needed. Staff shared information to ensure people's health needs were met as appropriate.

Care plans were person centred and detailed with people's needs, wishes and preferences. People and relatives were positive about the support they received from Caredom Healthcare. Staff were described as, "kind", "friendly", "brilliant" and, "flexible" in their approach. .

Right Culture: Staff felt supported within their roles and were able to raise any concerns or issues they had. Staff told us the registered manager was always available to them if needed.

The registered manager was dedicated to working with others and improving care. Improvements to the service were identified through feedback from staff, people and relatives. The registered manager was open to the feedback from inspection and implemented changes immediately.

Systems and processes were in place to audit documents and identify any improvements required. Information was shared appropriately. Staff had information shared with them through a variety of meetings, relatives were kept up to date on their loved one as required.