Lotus Community Care Service
Home care, Ealing
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Lotus Community Care Service: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2022. Rated Requires improvement in 2022 and 2023, then Good in March 2025.
Its last inspection improved it from Requires improvement to Good. The latest rating was published 19 months ago.
What inspectors found
From the Care Quality Commission's assessment published 28 March 2025 (assessment visit 28 October 2024). Quoted under the Open Government Licence.
Date of assessment 29 October 2024 to 29 November 2024.
Lotus community care is a supported living service providing care to people living in their home. At the time of our assessment the service was supporting 3 people. We assessed quality statements from the safe, effective and well-led key questions. Our overall rating for the service is good.
Read the full summary
There were good systems in place to ensure that the care being provided was of good quality. People told us that staff were caring and kind. People were involved in their care planning and reviews. There was enough well-trained staff on duty to meet people's needs. Medicines was administered safely. Effective systems were in place to protect people from abuse. Staff had a good understanding of people’s needs including their cultural and spiritual needs. The provider worked well with healthcare professionals and the local authority. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
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Safe
Good
We assessed 8 quality statements from this key question. We found that people were protected from harm. Staff were recruited safely. The service had an open culture and made sure they learned lessons from mistakes or when things went wrong. People told us they felt safe living at the service. Health and safety were well managed and monitored.
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Effective
Good
We assessed 6 quality statements in the effective key question. The provider assessed people’s needs before offering the service. This was to make sure they could meet people’s needs. Health care professionals were involved in people’s care. People were encouraged to live a healthy life. Consent to care was obtained according to the person’s wishes.
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Well-led
Good
We assessed 7 quality statements from this key question. The provider had good systems in place to monitor and check the quality of care. People and relatives told us they were involved in the service. Staff told us they were well supported by the management team. The culture in the service was open and transparent. Staff were encouraged to speak up and make suggestions on improvements. The leadership team had good oversight of the service.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 193 Somerset Road, Southall, UB1 2UQ |
|---|---|
| Neighbourhood | Greenford, Ealing |
| Phone | 07884 488873 |
| Registered manager | Padmawatee Bhujun |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 6 October 2023 (opens the Care Quality Commission website) Latest assessment published 28 March 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Lotus CCS Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 05809215 (opens Companies House) |
Nearest alternatives
- G Hartwig Care (Turnberry Court) Home care, 0.6 miles awayGood
- RI Yes Care Limited Home care, 0.6 miles awayRequires improvement
- G Lady Margaret Road Home care, 0.6 miles awayGood
- – Do Care Services Ltd Home care, 0.9 miles awayNot yet rated
- G Fairlawn First Floor Office Home care, 0.9 miles awayGood
Getting help from London Borough of Ealing
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Ealing
- Ask for a care needs assessment
- Phone: 020 8825 8000
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Ealing
Checked on the council's website, November 2026.
Common questions
- Does Lotus Community Care Service provide nursing care?
- The Care Quality Commission's register does not list nursing care for Lotus Community Care Service.
- When was Lotus Community Care Service last inspected?
- The Care Quality Commission's latest rating for Lotus Community Care Service was published on 28 March 2025.
- Who runs Lotus Community Care Service?
- Lotus Community Care Service is run by Lotus CCS Ltd.
- What is Lotus Community Care Service's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.