Exceptional Care at Home – (Hertfordshire)
- Home care
- Dementia care
- Registered since 2019
- Borehamwood, Hertfordshire, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
151 of 188
rated home care services in Hertfordshire are rated Good, like this one.
Exceptional Care at Home – (Hertfordshire): inspection record
Rated Good in October 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
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| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
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About the service
From the Care Quality Commission's inspection report published 2 October 2021. Quoted under the Open Government Licence.
Exceptional Care At Home Ltd is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection, the service was supporting six people with personal care.
Read the rest of CQC's summary
Not everyone supported by this type of service receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
The provider had quality monitoring processes, but these did not always identify date and typographical errors in records. However, the registered manager assured us that they will improve their processes.
Read the rest of CQC's summary
The registered manager was passionate about providing good care to people. There was collaborative working with people, relatives, staff and health professionals so that people received the right support.
People felt safe and well supported by staff and the registered manager. One person said, "I feel safe with [registered manager] because [they] care about what goes on." Risks to people had been managed well. Medicines were managed safely by trained staff. Staff followed infection prevention and control guidance to reduce the risk of the spread of infections. There were reviews of incidents and accidents, and preventative actions had been taken when needed.
Information in people's care plans helped staff to provide safe and effective care. Staff were appropriately trained for their roles. They felt supported by the registered manager. When required, staff supported people well to eat and drink.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives said staff were kind, caring and friendly. Staff had good relationships with people they supported, and they said they enjoyed working at the service. People were involved in decisions about their care and support. Staff supported people in a way that promoted their privacy, dignity and independence.
People said their care was planned and provided in a way that met their individual needs. People's complaints and concerns were dealt with. Where required, appropriate action taken to improve the service. Staff supported people at the end of their lives if this support was required.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Omowunmi Raufu
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Children 0-18 years, Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 2 October 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Exceptional Care At Home Limited
- Ownership type
- Organisation
- Companies House number
- 12118817 (opens Companies House)
Exceptional Care At Home Limited runs 4 services in England, 1 of them in the East of England. 2 are rated Good or Outstanding and 2 have no rating yet.
Other services run by Exceptional Care At Home Limited
- G Exceptional Care At Home (Barnet) Good. Home care, Barnet, London
- – Exceptional Care at Home – (Portsmouth) Not yet rated. Home care, Hampshire, South East
- – Exceptional Care At Home (Southampton) Not yet rated. Home care, Southampton, South East
Getting help from Hertfordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hertfordshire County Council
- Ask for a care needs assessment
- Phone: 0300 123 4042, Monday to Friday, 8.30am to 5.30pm (closed weekends and public holidays)
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Exceptional Care at Home – (Hertfordshire) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Exceptional Care at Home – (Hertfordshire).
- When was Exceptional Care at Home – (Hertfordshire) last inspected?
- The Care Quality Commission's latest rating for Exceptional Care at Home – (Hertfordshire) was published on 2 October 2021.
- Who runs Exceptional Care at Home – (Hertfordshire)?
- Exceptional Care at Home – (Hertfordshire) is run by Exceptional Care At Home Limited. It runs 4 services in England, 1 of them in the East of England.
- What is Exceptional Care at Home – (Hertfordshire)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 October 2021.
Contact
- Phone
- 020 7183 9440
- Address
- 4 Imperial Place, Maxwell Road, Borehamwood, WD6 1JN Map (opens Google Maps)
Compare nearby
- – CareCommitted Limited Not yet rated, less than 0.1 miles away
- – Carenest Solutions Hertsmere Not yet rated, less than 0.1 miles away
- – Core Prospects- Maxwell road Not yet rated, less than 0.1 miles away
- RI Oaktree Homecare Services Limited Requires improvement, less than 0.1 miles away
- – Torkan Care Not yet rated, less than 0.1 miles away