Exceptional Care At Home (Barnet)
Home care, Barnet
Good
Rated on
Rating from the Care Quality Commission.
Exceptional Care At Home (Barnet): inspection record
Rated Good in June 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Rated Good in June 2026.
The latest rating was published 4 months ago.
How it compares locally
- One of 54 Good home care services in Barnet, out of 58 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 18 June 2026 (assessment visit 24 February 2026). Quoted under the Open Government Licence.
This was the first assessment of Exceptional Care at Home (Barnet) since the service was registered by CQC on 1 March 2023. The assessment took place from 24 April to 2 June 2026. A site visit to the office was carried out on 27 April 2026.
Exceptional Care at Home (Barnet) is a domiciliary care service providing personal care to people living in their own homes, including older people, people living with dementia and younger adults.
Read the full summary
We found the service had established structured and effective systems to support safe care delivery and oversight, and evidence seen during the assessment indicated these were being applied in practice. People and their relatives provided consistently positive feedback, reporting that care was delivered safely by regular staff, and that care workers treated them with kindness, dignity and respect. Records reviewed, including care plans, risk assessments and daily notes, were detailed, person‑centred and up to date, supporting effective and responsive care delivery.
The provider monitored care delivery, including care‑visit monitoring, incident reporting and quality assurance audits. These systems helped identify and manage risks. Staff recruitment, training and supervision arrangements helped ensure staff were competent to carry out their roles. They worked effectively with partners and external professionals to support people’s needs.
However, while governance processes were well structured, audit reports consistently demonstrated low or no issues identified across key areas. This reduced the extent to which audits showed robust analysis and learning from the issues that were found and limited the provider’s ability to fully test the effectiveness of systems and identify emerging risks.
In addition, although care plans were reviewed and updated, some people using the service and their relatives reported inconsistencies in communication, including not always being informed of changes or fully aware of care plan reviews. This indicated that while ways to communicate were generally effective, oversight did not always capture people’s lived experience, and opportunities remained to strengthen assurance that changes in care were consistently communicated and understood.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated good.This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | Unit 4, Breasy Place, 9 Burroughs Gardens, London, NW4 4AT |
|---|---|
| Neighbourhood | Hendon, Barnet |
| Phone | 020 7183 9440 |
| Website | www.exceptionalcareathome.co.uk |
| Registered manager | Omowunmi Raufu |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Exceptional Care At Home Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 12118817 (opens Companies House) |
Nearest alternatives
- – Hope Homecare Services Finchley Home care, less than 0.1 miles awayNot yet rated
- – Fairplacecare Home care, 0.2 miles awayNot yet rated
- – Dana Home Care Home care, 0.4 miles awayNo overall rating
- G Dillon Care Pathway Home care, 0.4 miles awayGood
- – Blossom Home Care - Barnet & West Hampstead Home care, 0.5 miles awayNot yet rated
Getting help from London Borough of Barnet
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barnet
- Ask for a care needs assessment
- Phone: 020 8359 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Barnet
Checked on the council's website, November 2026.
Common questions
- Does Exceptional Care At Home (Barnet) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Exceptional Care At Home (Barnet).
- When was Exceptional Care At Home (Barnet) last inspected?
- The Care Quality Commission's latest rating for Exceptional Care At Home (Barnet) was published on 18 June 2026.
- Who runs Exceptional Care At Home (Barnet)?
- Exceptional Care At Home (Barnet) is run by Exceptional Care At Home Limited.
- What is Exceptional Care At Home (Barnet)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 June 2026.