Dillon Care Pathway

The management team monitored the quality of the service provided to help ensure people received safe and effective care. This included seeking and responding to feedback from people in relation to the standard of care. The management made regular checks on all aspects of care provision and actions were taken to continuously improve people's experience of care.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Based on our review of key questions Safe, Responsive and Well-led, the service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right support: • Model of care and setting maximises people's choice, control and independence. People were supported to have maximum choice and control over their lives to enable them to live their life to the full. Right care: • Care is person-centred and promotes people's dignity, privacy and human rights. People were supported in a positive way to enable them to live as independently as possible. Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The management team and staff had a positive impact on people's wellbeing, confidence and quality of life.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk