Plus Care Services Ltd

There were enough staff to meet people's needs and recruitment procedures were followed to make sure staff were suitable for their roles. The service did not support anybody with their medicines but had suitable procedures in place to do so in future. Care workers had access to personal protective equipment, training and regular testing to protect people from the risk of COVID-19.

People's care needs were assessed in a way which took account of their cultural needs and preferences. Care workers received appropriate training and supervision to meet people's needs safely. People's health and dietary needs were assessed with care plans in place to meet these.

People were supported to understand documents when English was not their first language or when they were unable to read but documents were not routinely offered in alternate formats to help people understand these.

People were treated with dignity and respect and had their choices and views respected. Managers carried out regular checks to ensure that people received good quality, responsive care. The registered manager promoted an open culture in the service with regular engagement with people and care workers. People using the service and care workers told us they could always reach a manager if they required advice or support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at

www.cqc.org.uk