Bury Home Care

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Systems were in place to ensure the right staff were recruited. Staff received relevant training to help them meet people's needs. Staff were well supported by the registered manager and senior staff. There were enough staff at the time of the inspection. Core teams of staff supported the same people as much as possible. This meant that the staff knew the people they cared for well.

There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE). Staff compliance was checked and training in preventing the spread of infections was given to all staff.

Staff respected people's rights to privacy, dignity and independence. They knew the person they were supporting well and described care that was person centred; people were placed at the heart of the service.

Quality assurance processes were robust. The registered manager, supported by other key senior staff, could monitor standards of care delivery with a range of checks and audits. Staff were aware of the company's mission statement and strived to ensure that people using the service had a voice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.