Bluebird Care (Wiltshire South)
- Home care
- Dementia care
- Registered since 2019
- Old Sarum, Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2017.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
89 of 98
rated home care services in Wiltshire are rated Good, like this one.
Bluebird Care (Wiltshire South): inspection record
Rated Good in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Dignify Care Limited No overall rating, less than 0.1 miles away
- – Hillman Care UK LTD Not yet rated, less than 0.1 miles away
- G Alina Homecare - Salisbury Good, 0.1 miles away
- G Elite Care - Unit 3 Deans Farm Good, 1.7 miles away
- RI Prime Care Associates Requires improvement, 1.7 miles away
About the service
From the Care Quality Commission's inspection report published 18 June 2022. Quoted under the Open Government Licence.
Bluebird Care (Wiltshire South) is a domiciliary care service, providing personal care to people living in Salisbury and the surrounding areas. At the time of our inspection there were 25 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
Incidents and accidents were reported. However, the electronic reporting system in use did not provide clear oversight from a management perspective. Instead, the service relied on staff verbally reporting incidents as well as formally documenting them. The manager informed us the reporting and analysis process was being reviewed to rectify this. People told us they felt safe using the service. People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. One person's relative said, "I do feel that [name] is safe." There were enough staff available to meet people's needs. People told us staff always arrived at the scheduled time, stayed for the specified period and no visits were missed. One person said, "Staff always stay for the allocated time and never leave before. They offer to do other things for me too." People were supported to take their medicines safely.
Read the rest of CQC's summary
People's needs were assessed, and care plans were in place. People were cared for by staff who had been trained to carry out their roles and who were knowledgeable about the support people needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they were cared for by kind and compassionate staff. Staff understood the need to respect people's privacy and dignity. Comments from people included, "They [staff] are all very friendly and we have a good rapport. There is lots of trust and they are very professional" and, "I cannot fault them, they have been my life saver. They came recommended four years ago and I have since recommended them to my friends". One staff member said, "I see the clients as one of the family. I like to feel as though I'm helping, not intruding."
Staff were knowledgeable about people's support needs as well as people's preferences for how they wanted to be cared for. Comments included, "I am happy with the care I get from Bluebird. I know them, they are always on time and they will do whatever I need" and, "The staff always make sure that I have everything I need. I think that is very nice and it proves that they do what they say." There was a complaints procedure in place and people knew how to complain if they needed to. No complaints had been received.
Quality assurance processes were in place. There was a quality improvement plan in place. Regular audits of
all aspects of the service were being undertaken. Positive feedback was received from people. Comments included, "I like my Bluebird people, I am very satisfied" and, "Without Bluebird and the care we receive from them, myself and my family would not be able to have weekends away or go on holiday."
We have made a recommendation that the service reviews the management and oversight of incidents and accidents to ensure they are robust.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Michelle Harris
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 18 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Yarrowside Ltd
- Ownership type
- Organisation
- Companies House number
- 11983212 (opens Companies House)
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Bluebird Care (Wiltshire South) provide nursing care?
- The Care Quality Commission's register does not list nursing care for Bluebird Care (Wiltshire South).
- When was Bluebird Care (Wiltshire South) last inspected?
- The Care Quality Commission's latest rating for Bluebird Care (Wiltshire South) was published on 18 June 2022.
- Who runs Bluebird Care (Wiltshire South)?
- Bluebird Care (Wiltshire South) is run by Yarrowside Ltd.
- What is Bluebird Care (Wiltshire South)'s CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 June 2022.
Contact
- Phone
- 01722 568930
- Address
- Suite 6, The Portway Centre, Old Sarum Park, Old Sarum, Salisbury, SP4 6EB Map (opens Google Maps)
Compare nearby
- – Dignify Care Limited No overall rating, less than 0.1 miles away
- – Hillman Care UK LTD Not yet rated, less than 0.1 miles away
- G Alina Homecare - Salisbury Good, 0.1 miles away
- G Elite Care - Unit 3 Deans Farm Good, 1.7 miles away
- RI Prime Care Associates Requires improvement, 1.7 miles away