Alina Homecare - Salisbury

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People and their relatives were highly complementary about the care they received and about the quality of the staff who supported them. People told us staff listened to them and provided care the way they wanted.

Staff recognised what was important to people and ensured an individual person-centred approach that met people's needs. Plans had been developed with people and their relatives and were regularly reviewed.

People were supported to maintain their levels of independence whilst staff also respected people's privacy and dignity.

The registered manager ensured people received safe care and treatment. Risks were assessed and reviewed. Staff managed identified risks well. People felt safe when staff were supporting them in their homes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was well led. The provider's quality assurance systems and processes were effective and there was a focus on continuous improvement.