Catchers Care

People spoke highly of the management team and felt the service was well run. One person said, "I would recommend this service to others because they are the tops. They are on time and they never let me down".

People felt safe and supported by staff. A relative told us, "She has the same carers every day and gets a weekly rota which arrives either on Saturday or just before. It mostly remains the same, but if there are any changes, they always let me know". People received support with their medicines as required by trained staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People felt staff were trained for their roles and one person told us, "I feel they know absolutely what they have to do and how to do it; I don't have to tell them anything". Where needed, staff supported people to access healthcare professionals and services.

People were looked after by kind and caring staff who knew them well. They were involved in all aspects of their care and their consent was obtained by staff. Referring to their carers, one person told us, "They're lovely and kind, they can't do enough. They will pick up things that I've dropped and can't get to, they tease and chat, we have lots of laughs".

Care was personalised and reflected people's wishes and preferences, such as whether they wanted to be supported by male or female staff. People knew how to make a complaint and who to contact.