Castlewood Road
Home care, Barnet
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Castlewood Road: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
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Ratings published by the Care Quality Commission.
Inspected and rated 2 times since 2022. Rated Requires improvement in 2022, then Good in August 2024.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 2 years ago.
What inspectors found
From the Care Quality Commission's assessment published 14 August 2024 (assessment visit 9 May 2024). Quoted under the Open Government Licence.
An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Castlewood Road is registered to provide personal care and support to people living in supported living accommodation and in their own homes. The service can provide support to people who could be living with dementia, mental health needs, physical disabilities, learning disabilities and/or autistic people.
Read the full summary
The last rating for the service was requires improvement, (published 29 November 2022) and there were breaches of regulations. The provider completed an action plan to show what they would do and by when to improve.
We carried out our new assessment remotely from 17 May 2024 and ended our assessment activity on 7 June 2024. At the time of our inspection only a small number of people were being supported with personal care by the service. We looked at 5 key questions; Safe, Effective, Caring, Responsive and Well-Led. We covered a range of quality statements including; Safe systems and pathways, Safeguarding; Involving people to manage risks; Safe and effective staffing; Consent to care and treatment, Independence, choice and control, Person-centred care, Assessing needs, Capable, compassionate and inclusive leaders, Governance, management and sustainability and Learning, improvement and innovation.
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Safe
Good
Safe - we rated this key question as good. People were protected from the risk of harm and abuse. People were supported to understand and manage risks around their care. People's risk assessments and care plans provided sufficient guidance to help staff keep people safe. Staff were recruited appropriately and trained to support people. People were also supported to take their medicines. We have made a recommendation for behaviour support plans to be more detailed. There were systems to control and protect people from infections. This service scored 66 (out of 100) in this area.
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Effective
Good
Effective - we rated this key question as good. The service provided care that was effective so people could receive positive outcomes. People's needs were assessed so that they could receive the right level of care and treatment. People were supported to live healthier lives and maintain their health through regular checks with professionals. People's consent to care and treatment was sought. We have made a recommendation for the provider to look at best practice guidance on assessing people's equality and diversity needs. The service scored 75 (out of 100) for this area.
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Caring
Good
Caring - we rated this key question as good. People were supported to maintain their independence and have choice and control over their care. Staff were respectful and treated people with kindness. People's dignity, privacy and human rights were respected. Their equality needs were understood. For example staff helped people practice their religion and culture. This service scored 70 (out of 100) in this area.
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Responsive
Good
Responsive - we rated this key question as good. People were at the centre of how their care was planned and delivered. People could access care in ways that met their personal circumstances and protected equality characteristics. People received information in a format they could understand. Their views and opinions were listened to by staff and leaders. The service scored 64 (out of 100) for this area.
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Well-led
Good
Well-Led - we rated this key question as good. Leaders supported staff and collaborated with partners to deliver care that is safe, integrated and person-centred. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. This service scored 71 (out of 100) for this area.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 15A Castlewood Road, Cockfosters, Barnet, EN4 9DQ |
|---|---|
| Neighbourhood | New Barnet, Barnet |
| Phone | 020 3983 1313 |
| Website | www.goldencrowncare.com |
| Registered manager | Onyeka Aniekwena |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 1 inspection report, latest 30 November 2022 (opens the Care Quality Commission website) Latest assessment published 14 August 2024; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Golden Crown Care and Support Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 11777131 (opens Companies House) |
Nearest alternatives
- – PRESTIGE CARE EK LTD Home care, 0.4 miles awayNot yet rated
- RI Flexserve UK Limited Home care, 0.7 miles awayRequires improvement
- G Pristine Recruitment Home care, 1.2 miles awayGood
- G ACS Homecare Home care, 1.2 miles awayGood
- G Home Instead Barnet Home care, 1.2 miles awayGood
Getting help from London Borough of Barnet
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Barnet
- Ask for a care needs assessment
- Phone: 020 8359 5000, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Barnet
Checked on the council's website, November 2026.
Common questions
- Does Castlewood Road provide nursing care?
- The Care Quality Commission's register does not list nursing care for Castlewood Road.
- When was Castlewood Road last inspected?
- The Care Quality Commission's latest rating for Castlewood Road was published on 14 August 2024.
- Who runs Castlewood Road?
- Castlewood Road is run by Golden Crown Care and Support Services Ltd.
- What is Castlewood Road's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.