Guardian Angel Carers Worthing

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People experienced care from staff they felt were knowledgeable about their needs and histories. People's choices for how they wanted daily tasks and needs to be supported were clearly communicated in care plans. Staff were trained and supported to learn and demonstrate the right skills for care and support. People saw new staff being supported by experienced staff and this gave them confidence about continuity of their care.

People and their relatives experienced care which was provided in an individual way according to their expressed wishes and staff valued people's differences. The service was responsive to changes and developments in the type of support and level of people needed. People's needs were promptly reviewed and changes were put in place quickly to reduce risks.

There was a strong management team who were approachable and responsive to staff and people who used the service. Managers had good oversight of how care was provided, they followed up concerns and promoted improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.