Sunflower Homecare

People felt safe with the care and support provided by the staff and were comfortable in their company. Staff had received safeguarding training and knew how to protect people from potential harm. Safeguarding policies and processes were in place.

People received their care calls at the times they expected, for the length of time agreed and from staff they knew. Medicines and risks associated with people's care was well managed, and in line with legislative requirements and recognised best practice guidelines. Staff followed good infection prevention and control practices to keep people and themselves safe.

People were supported by a staff team who were safely recruited and who had the relevant training and qualifications to safely meet their needs. Staffing and recruitment was a challenge, particularly considering the impact of the COVID-19 pandemic. Despite this staff and the management team worked hard to ensure that people received their care calls as planned.

People's care plans were detailed and person-centred, they promoted choice and guided staff on how to support people safely and encourage their independence. They included information on people's family, history, skills, hobbies and interests.

Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives felt able to raise any issues with the staff and management team and were confident these would be addressed. Staff felt supported and valued in their role by the management team.

Systems to monitor the quality and safety of the service were in place. Quality monitoring systems allowed for effective monitoring of the service by the provider.

Rating at last inspection The service was registered with us on 24 February 2020 and this is their first inspection.