Quality Lifestyle Ltd

Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. At the time of the inspection two people were in receipt of this regulated activity.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by staff that had the skills and knowledge to meet people's needs and keep them safe. Staff supported people to make choices in all aspects of their daily lives and people's independence was promoted. People's care records contained meaningful goals and outcomes.

Right Care: Care was person-centred and promoted people's dignity, privacy and human rights. Staff knew people well and understood people's individual needs. Staff received the training they needed to provide people with the right care and support. Staff understood how to protect people from avoidable harm or abuse. People's care records reflected their needs, care and support.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. Staff supported people in a positive and respectful way, supporting them to achieve their goals. People received care tailored to their individual needs.