Chrysalis

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People told us they felt safe and there were enough staff to support them on an individual basis. Risk was managed well so that people could be as independent as possible. Staff were appropriately recruited and staffing levels met people's assessed needs. Infection control was well managed and people supported to keep their homes clean and hygienic. People were supported to manage their medicines. The supported living service was still fairly new and the provider had continued to monitor the development of the scheme, learning all the time to ensure things ran smoothly.

The staff team were suitably trained and supervised. The registered manager ensured their practice was monitored so the team could continue to develop. For example there had been recent team meetings where staff discussed the progress of independence building and how they would put it into practice. Staff training covered all aspects of supporting people living with a learning disability. Staff had received training on specific needs of individuals and further training on up to date practice was underway. People were supported to be as well as possible, with routine visits to health care providers and a focus on exercise and healthy eating.

Staff displayed a caring attitude. They spoke about people in a respectful and empathic way. People responded warmly to the staff team and told us they were well supported. People in the service wanted to do more for themselves and the staff were working on individual goals that would increase independent

living skills. People had regular reviews of their needs and had a say in the shared experiences in the supported living setting. People had access to advocacy and advocates had been involved, along with families when decision making had been complex.

Very detailed assessments of strengths and needs were in place and we saw very good care plans for individuals. People knew what was in their care plans and were happy with the goals they had set for themselves. Every person had daily and weekly planners and they went out to the gym, to socialise and to shop. People went to concerts and other entertainments; enjoyed spa days and went out for meals. No one had any complaints on the day and complaints and concerns were appropriately managed. Staff had not yet considered end of life considerations but this was in their future plans.

The team in the supported living had a well-respected team leader who reported to the registered manager. Together they led the teams who provided care to all eight service users. Staff understood the governance arrangements and also understood that quality was monitored on an on-going basis. Chrysalis had well defined values and a person-centred vision, supporting and encouraging people living with a learning disability to live meaningful lives.