Care Cover 24/7
- Home care
- Dementia care
- Registered since 2020
- Staffordshire, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
74 of 94
rated home care services in Staffordshire are rated Good, like this one.
Care Cover 24/7: inspection record
Rated Good in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – AJ Case Management No overall rating, 1.7 miles away
- – Active Assistance – North Complex Care Not yet rated, 1.7 miles away
- G Apollo Home Healthcare Limited- West Midlands Good, 1.7 miles away
- G Quality Home Care Limited - Suite 1 Good, 1.9 miles away
- – Hayward Community Care Limited Not yet rated, 2.3 miles away
About the service
From the Care Quality Commission's inspection report published 11 January 2023. Quoted under the Open Government Licence.
Care Cover 24/7 provides personal care to older people living in their own homes. There were 54 people using the service at the time of our inspection.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
We found there were enough suitably trained and recruited staff to keep people safe. People had individual care plans and risk assessment in place and staff knew them well. There were safeguarding procedures in place that were followed when needed. Medicines were administered to people safely and as prescribed. Infection control procedures were followed.
Read the rest of CQC's summary
People and relatives were happy with the care they received and spoke positively about Care Cover 24/7. People were supported in a dignified way and were encouraged to remain independent. Peoples care was individual, and their preferences were considered. The complaints policy was followed when needed.
People had access to health professional when needed and their communication was also considered. People were supported with eating and drinking and to pursue their hobbies and interests.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Quality checks were completed and were used to continually improve the service, there was evidence lessons were learned when things went wrong. We were notified of significant events within the service and staff felt involved and listened to.
Questions to ask the service
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Lizzy Walters
- Registered with the CQC since
- What it provides
- Community based services for people with a learning disability, Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Older People, Physical Disability, Whole Population, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 11 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care Cover 24/7 Ltd
- Ownership type
- Organisation
- Companies House number
- 10337821 (opens Companies House)
Care Cover 24/7 Ltd runs 2 services in England, 1 of them in the West Midlands. 1 is rated Good or Outstanding and 1 has no rating yet.
Other services run by Care Cover 24/7 Ltd
- – Care Cover 24/7 North Not yet rated. Home care, Leicestershire, East Midlands
Getting help from Staffordshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Staffordshire County Council
- Ask for a care needs assessment
- Phone: 0300 111 8010, Monday to Friday, 9am to 5pm (except bank holidays)
- Contact adult social care online
- Support for carers
- Paying for care: Staffordshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Care Cover 24/7 provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care Cover 24/7.
- When was Care Cover 24/7 last inspected?
- The Care Quality Commission's latest rating for Care Cover 24/7 was published on 11 January 2023.
- Who runs Care Cover 24/7?
- Care Cover 24/7 is run by Care Cover 24/7 Ltd. It runs 2 services in England, 1 of them in the West Midlands.
- What is Care Cover 24/7's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 11 January 2023.
Contact
- Phone
- 01902 255083
- Address
- Suite B, Maple House, Kingswood Business Park, Holyhead Road, Albrighton, Wolverhampton, WV7 3AU Map (opens Google Maps)
Compare nearby
- – AJ Case Management No overall rating, 1.7 miles away
- – Active Assistance – North Complex Care Not yet rated, 1.7 miles away
- G Apollo Home Healthcare Limited- West Midlands Good, 1.7 miles away
- G Quality Home Care Limited - Suite 1 Good, 1.9 miles away
- – Hayward Community Care Limited Not yet rated, 2.3 miles away