Presanne Care Consultancy Ltd

Staff had completed an induction and mandatory training. Competency was monitored through spot checks and regular contact via phone calls. People gave their consent before staff provided support. Staff supported people with food and drink and to access healthcare services to live healthier lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt respected and cared for by staff. Staff had a caring attitude and treated people like they would their own family member. People and their relatives felt involved in and listened to about the care provided and were able to express their views and opinions. Staff understood how to treat people with dignity and encourage them to maintain their independence.

People's needs and choices were recorded and assessed to ensure they could be met. Staff took time to get to know people and understand the support they needed. Information about how to give feedback and make a complaint was provided to people. People told us they had no cause to complain but felt confident to do so.

The registered manager was approachable and open and sought feedback from people and staff. People and staff spoke highly of the registered manager and felt the service was well managed. The registered manager had good oversight of the service and was developing a quality assurance system. The registered manager worked with other professionals and was keen to develop themselves and improve the service.