Home Instead Beverley & Hull

Not everyone who used the service received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Care and support was tailored to meet people's needs and staff knew people well. Staff were respectful and supported people in a way that maintained their privacy and dignity.

Staff rota's were effectively managed and provided continuity of care at a time and duration that met people's needs. The minimum time spent on a call was an hour.

People's needs were met through assessment and person-centred care planning. The service worked with people and their relatives, health and social care professionals to achieve positive outcomes for people.

COVID-19 risks were assessed and managed.

Robust systems were in place to safely manage people's medicines. Audits were completed regularly to monitor, identify and address any issues found.

People and their relatives praised the kind and caring staff and the quality of care provided. This meant people were supported to achieve good outcomes.

The provider had robust systems in place to ensure staff were recruited safely and were suitably trained and competent. Staff knew about safeguarding procedures. Feedback about the training and support for staff was positive.

Processes to assess and check the quality and safety of the service were completed. The registered manager and nominated individual carried out audits and completed a quality monitoring report. These identified areas of the service that could be further improved and the actions completed.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.