The Wilf Ward Family Trust Complex Care South

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The provider had systems in place to safeguard people from abuse and staff demonstrated an awareness of safety and how to minimise risks. Recruitment checks were in place to ensure staff were suitable to work at the service. Risks to people were assessed and updated regularly.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Staff had received training and support to enable them to carry out their role. Staff received appropriate training for their role and knew people's likes and dislikes well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people in a kind, caring and patient manner. People were encouraged to be independent and were supported in line with their diverse needs.

People were able to spend time in a way they chose to. Staff understood the importance of supporting people to be socially included and prevented from social isolation. People were supported with their communication needs and staff demonstrated effective skills in communication.

Service managers were approachable and were supporting the newly recruited manager within her role.

Staff felt supported by the management team and received supervision and training to develop their role. Quality assurance systems supported the service to continuously improve to meet people's needs.