Errol House

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that was appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People gave their consent to care in line with current legislation. The service respected people's human rights. Staff understood people's individual communication needs and respected their wishes and preferences.

Staff were supported through training and supervision. There was good teamwork and a clear management structure to support the team. Communication between staff and managers was continuous and supportive of people's individual needs. People's dietary needs and choices were well met.

Errol House provided a friendly, welcoming homely environment; staff respected people's home and people were happy. People were supported by kind, patient and caring staff who understood their individual needs. People were treated with respect and their independence was actively promoted.

Activities were based around people's individual interests and wishes. People's care records contained information about their needs, and improvements to these were being considered. The complaints process was in place and the provider was considering ways in which compliments could also be recorded.

Changes had been made to the management in the home. Staff were confident in how the service was run

and felt the new registered manager was making positive changes. Systems and processes used to monitor the quality of the provision were in place.