Ashfield Nursing & Residential Home

Staffing levels were sufficient to meet people's needs however, staff were not always recruited safely. We made a recommendation to ensure safe recruitment within the home.

Systems were in place to safeguard people from the risk of abuse and people said they felt safe. Incidents and accidents were reported, investigated and measures taken to mitigate future occurrences. However, we did identify one incident which was not reported to CQC. Medicines were mostly managed safely. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring. Relatives and friends were encouraged to visit the home and spend time with their loved ones. Staff understood and knew peoples individualised needs. Care plans and risk assessments had been completed when people required measures in place to keep them safe.

People and their relatives knew how to complain and told us they could speak up. People, relatives, and staff were positive about the running of the home.