Wetherby Manor

Staff were recruited in a safe way. Sufficient numbers of staff with the right skills were deployed to meet people's needs.

Systems were in place to ensure medicines were received, store and administered in a safe way. Staff received appropriate training to ensure they had the skills to meet people's needs. Staff knew and understood people's support needs well.

Infection control systems were followed. People were protected against the risks of transmission of COVID- 19.

People were provided with a choice of nutritious home cooked meals. Staff monitored the food and fluid intake of people at risk of malnutrition and / or dehydration and timely action was taken in response to any concerns identified.

People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People were asked for their consent before care and support was provided and staff understood the principles of the Mental Capacity Act 2005. Systems to assess and record people's capacity to make informed decisions about their care and treatment were in place.

People had access to healthcare services as and when required. People commented the staff were kind and caring and they had positive relationships with all the staff. Staff maintained people's privacy and dignity and encouraged people to be as independent as possible. Staff worked in a flexible way to meet people's support needs in a person-centred way.

People were involved in developing their care plans and were given choices. People knew how to make a

complaint and felt confident any concerns or complaints would be listened to and appropriate action taken by the management.

People and staff all commented they had confidence in the registered manager and the management team.

People and staff were asked for their feedback and this was acted on to continually improve the service provision.