Rydale Community Care

Staff received appropriate induction, training, and support as necessary to enable them to carry out the duties they were employed to perform.

The registered manager completed a range of audits and checks to maintain standards of service. Management oversight was used in conjunction with feedback to ensure checks remained effective; to ensure actions identified as requiring improvement were always implemented in a timely way following the provider policy.

Risks associated with people's care were assessed and recorded to help staff provide safe care. Care plans included environmental risk assessments with information used by staff to keep them safe when entering and navigating people's homes. Where people required support to take their medicines, this was done safely as prescribed with appropriate record keeping checked for accuracy.

People were involved in, and central to planning their care and support. Care was delivered following a robust assessment of needs to ensure people's wishes, preferences and any personal characteristics were recorded and supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had good access to personal protective equipment to manage the risks associated with the spread of infection including CVOID-19 and adhered to government guidance to protect people.

People spoke positively about the service they received and the way the service was managed. They told us they knew when to expect visits from care staff and that visits respected their preferred times and duration.

The registered manager was passionate about providing people with a personalised service to help them remain living as independent as possible in their own homes. People told us that their care was reviewed, and records updated when their care needs changed to ensure staff had the required information to support them in retaining their independence.

The culture of the service was open and empowered individuals to express their views to live their best lives with the support of staff. People told us they felt confident to approach staff and the registered manager and that their suggestions would be listened and responded to.