Parkins Care Angels Ltd
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
Parkins Care Angels Ltd: inspection record
Rated Good in June 2021, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 5 times since 2015. First rated Good in 2015, most recently Good in June 2021.
Its last inspection improved it from Requires improvement to Good. The latest rating was published about 5 years ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
About the service
From the Care Quality Commission's inspection report published 17 June 2021. Quoted under the Open Government Licence.
Unit 4, Bentinck Court, also known as Parkins Care Angels, is a domiciliary care agency. It provides personal care to mostly older people living in their own homes in the London Borough of Hillingdon. It also supports some adults who are living with dementia and adults with disabilities. At the time of our inspection the service was providing care and support to 70 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
The provider had not always operated robust monitoring systems to ensure the effective management of record keeping, personal data and the timeliness of people's care visits.
The provider had made improvements to how the service was managed and the care people received. These included improvements to risk management plans to help minimise the risk of harm to people, their care plans and care staff training. People told us they felt safe and the majority of people found their care staff experienced, caring and capable. Some people felt new staff were less experienced and competent.
Read the full summary
There were systems and processes in place to protect people from the risk of harm. The provider recruited staff using safe recruitment processes.
Staff received supervision and training and felt supported by the registered manager and senior staff. Staff told us they enjoyed their work and were proud to work for the organisation.
People were supported to maintain their health and access healthcare services. Staff worked with other agencies to provide people with joined up care. People received their medicines as prescribed. There were arrangements in place for preventing and controlling infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We have made recommendations about the systems and management of staff timeliness and data.
Questions to ask the service
- Well-led was rated Requires improvement on 17 June 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
Contact and registration details
| Address | Bentinck Road, West Drayton, UB7 7RQ |
|---|---|
| Neighbourhood | Yiewsley, Hillingdon |
| Phone | 01895 431675 |
| Website | www.parkinscareangels.co.uk |
| Registered manager | Sally Morrison |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 5 inspection reports, latest 17 June 2021 (opens the Care Quality Commission website) The reports are on the Care Quality Commission website. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Parkins Care Angels Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08268140 (opens Companies House) |
Nearest alternatives
- G CTRC CIC Home care, less than 0.1 miles awayGood
- G Geneva Quality Care Ltd Home care, 0.2 miles awayGood
- – AN de Lions Care Ltd Home care, 0.3 miles awayNot yet rated
- – Iftiin Home Care Ltd Home care, 0.7 miles awayNot yet rated
- – Citibase Slough Home care, 0.9 miles awayNo overall rating
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does Parkins Care Angels Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for Parkins Care Angels Ltd.
- When was Parkins Care Angels Ltd last inspected?
- The Care Quality Commission's latest rating for Parkins Care Angels Ltd was published on 17 June 2021.
- Who runs Parkins Care Angels Ltd?
- Parkins Care Angels Ltd is run by Parkins Care Angels Limited.
- What is Parkins Care Angels Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 17 June 2021.