Citibase Slough

Assessment activity started on 22 May 2024 to 24 June 2024. Citibase Slough is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of assessment, the service provided care to 20 people who received personal care. The inspection was prompted in part due to concerns regarding staff training, policies not being accessible for staff and concerns regarding peoples care plans. The reasons for inspection was to also look at the previous breaches of regulations to assess whether the service has improved. We did not assess all quality statements at this inspection. We looked at 4 key questions: Safe, Effective, Responsive and Well-led. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. The last rating for this service was requires improvement (published 25 October 2022). At this assessment we found improvements had been made and the provider was no longer breaching any regulations and has now improved to a rating of good. Systems were in place to help protect people from the risk of harm. Staff were recruited safely and trained appropriately to ensure they were competent for their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s care and support plans reflected their range of needs. Staff told us they felt supported by their colleagues although some staff told us that they were not confident or comfortable to raise some issues with management. Systems were in place to monitor aspects of the service and quality of care provided continuously.