We Do Care (London) Ltd
Home care, Hillingdon
Good
Rated on
Rating from the Care Quality Commission.
We Do Care (London) Ltd: inspection record
Rated Good in December 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2018. Rated Requires improvement in 2018, then Good in 2019 and December 2025.
The latest rating was published 10 months ago.
How it compares locally
- One of 43 Good home care services in Hillingdon, out of 43 with a rating.
What inspectors found
From the Care Quality Commission's assessment published 4 December 2025 (assessment visit 3 November 2025). Quoted under the Open Government Licence.
Date of assessment: 20 to 26 November 2025.
This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 10 people were using the service.
Read the full summary
The service is registered to provide support to people with a learning disability. At the time of our assessment, no one with a learning disability was using the service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The last rating for this service was requires improvement (published 10 April 2025). At the last assessment, we identified breaches of legal regulations relating to safe care and treatment, staffing and good governance. We took action telling the provider they must make improvements.
At this assessment, we found improvements had been made and the provider was no longer breaching legal regulations. The new rating for the service is good.
Risks to people’s safety were assessed and planned for. The provider responded when things went wrong. They investigated accidents, incidents and complaints. Improvements were made to the service because of these investigations.
There were enough staff to care for people and keep them safe. Staff completed a range of training to understand about their roles and responsibilities.
Medicines were managed in a safe way.
Staff assessed and planned for people’s needs, including their health needs. Staff worked with other professionals to share information.
People were able to make choices. People were supported to be independent. Staff met people’s needs.
There were effective systems for monitoring and improving the quality of the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant people were safe and protected from avoidable harm.
At our last assessment, we identified breaches of legal regulations relating to safe care and treatment and staffing. At this assessment, the provider was no longer in breach of these legal regulations.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
The last rating for this key question was good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
The last rating for this key question was good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
The last rating for this key question was good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
The last rating for this key question was requires improvement. At this assessment the rating has changed to good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
At our last assessment, we identified breaches of a legal regulation relating to good governance. At this assessment, the provider was no longer in breach of this legal regulation.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Contact and registration details
| Address | 1 The Parade, High Street, Cowley, Uxbridge, UB8 2EP |
|---|---|
| Neighbourhood | Yiewsley, Hillingdon |
| Phone | 0800 086 9745 |
| Website | www.wedocarelondon.com |
| Registered manager | Carol Enver |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 11 June 2019 (opens the Care Quality Commission website) Latest assessment published 4 December 2025; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | We Do Care (London) Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 09819837 (opens Companies House) |
Nearest alternatives
- – Citibase Slough Home care, 0.2 miles awayNo overall rating
- G Geneva Quality Care Ltd Home care, 0.9 miles awayGood
- G MyCare Home Services Ltd Home care, 0.9 miles awayGood
- G 4319 Fountain Care Ltd Home care, 1 mile awayGood
- – Care Outlook (Hillingdon) Home care, 1 mile awayNot yet rated
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does We Do Care (London) Ltd provide nursing care?
- The Care Quality Commission's register does not list nursing care for We Do Care (London) Ltd.
- When was We Do Care (London) Ltd last inspected?
- The Care Quality Commission's latest rating for We Do Care (London) Ltd was published on 4 December 2025.
- Who runs We Do Care (London) Ltd?
- We Do Care (London) Ltd is run by We Do Care (London) Ltd.
- What is We Do Care (London) Ltd's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 December 2025.