4319 Fountain Care Ltd

4319 Fountain Care is a domiciliary care service providing personal care and support to people in their own homes. At the time of the inspection the agency was supporting 56 people.

Right Care People felt safe, staff were caring and treated them with dignity and respect. People and relatives felt the service was managed well and the care needs were met. Personalised care and risk management plans set out people's care needs and preferences and communication support. Staff followed these plans and found them helpful. Staff received regular training, supervision and competency checks. This included safeguarding awareness training so staff knew how to report potential abuse concerns. Right Support Staff supported people with their medicines appropriately. There were procedures for responding to and learning from accidents and incidents. There were enough staff to meet people's needs. People were usually visited by the same staff who they were familiar with and who knew their needs and how they liked to be supported. There were recruitment processes in place to help make sure only suitable staff were employed. Right Culture People and relatives felt the service was managed well and the care needs were met. There were systems in place to monitor the quality of the service and recognise when improvements were required. People and staff were asked to give feedback about the service. People and their relatives knew how to raise issues or complaints and found the registered manager responsive, approachable and experienced. The service worked in partnership with other professionals to meet people's needs and help them to access healthcare. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.