Candour Care Group

People's experience of the service was positive. They were protected from the risk of harm and abuse. There were effective systems and processes in place to minimise risks.

Staff supported people to take medicines safely. Staff were trained in medicines management and knew how to ensure that people received their medicines on time and as they had been prescribed. Staff received an induction and were supported through a programme of regular supervision and training.

Feedback from people and their relatives showed there were no punctuality issues, and if staff were to be late the management contacted the people to inform them.

People received person centred care. Their assessments showed they had been involved in the assessment process. Care plans described how people should be supported so that their privacy and dignity were upheld.

Care workers demonstrated good knowledge and skills necessary for their role. People's health needs were met. The service worked with a range of external professionals, so people received coordinated care.

People were protected from the risks associated with poor infection control because the service had processes in place to reduce the risk of infection and cross contamination. Staff had received infection control training including specific awareness in regard to COVID -19.

There were governance structures and systems which were regularly reviewed. There was a complaints procedure in place, which people's relatives were aware of. Quality assurance processes such as audits and spot checks, were used to drive improvements.