Vermuyden Care

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. Personal care indicates that a person requires help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, the service supported 42 people, 39 of whom were receiving personal care.

We undertook this assessment because we had not reviewed the rating of the service since 28 October 2021. At our last assessment the service was rated requires improvement. At this assessment the service has made improvements and the service is now rated good. This inspection covered all quality statements under the key questions Safe, Effective, Caring, Responsive and Well led.

The provider had a good learning culture and people felt confident to raise concerns. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience to provide care and support to people. The registered manager made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services.

People were treated with kindness and compassion. Staff protected people’s privacy and dignity and treated them as individuals and supported their preferences. The provider supported staff wellbeing.

People were involved in decisions about their care and staff provided information in a way people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it.

The members of the management team and staff had a shared vision and culture based on listening, learning and trust. The registered manager was knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. as. There was a culture of continuous improvement with opportunities and resources to try new ideas.