Bellevie Oxfordshire

People's experience of using this service People benefitted from the team that wholeheartedly demonstrated the provider's aim "To reinvent the future of care work." The provider operated a model built on self-managing, local teams of wellbeing support workers, as they referred to their staff, who put people first. As the results the entire team worked to create a 'world where people who give and receive care and support are valued and thrive together'.

The very initial contact with a person looking to arrange the support always started with asking the person, "What makes it a good day for you?" This way people were a driving force behind any decisions about how they wished to have their care delivered and spend their day. This was demonstrated in feedback we had from people and their relatives who described the service as exceptional and told us staff went an extra mile to meet their needs. People's privacy, dignity and confidentiality was respected at all times.

The provider believed in care being delivered 'per person not per hour' therefore they invented a unique approach that allowed staff to focus on people, and not on the clock. This also meant the flexibility was being maintained - whether this meant some days people needed staff to stay a little longer or needed someone to pick up their shopping.

The real strength of the team was to ensure the provider's values that aimed to "Encourage ambition and creativity" were being achieved. Staff excelled in their creativity to ensure people were empowered to pursue their interests and hobbies and worked with partners organisations to encourage people to reduce any social isolation. We saw numerous examples where the staff supported people to fulfil their wishes.

People were supported to meet their healthcare and nutritional needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People benefitted from suitably trained, competent and skilled staff whose competencies had been regularly assessed.

People were supported to take their medicines as prescribed and where needed they had risk assessments in place surrounding their mobility or other individual conditions. The provider had good system to record and review accidents and to ensure good infection control.

The provider had various quality assurance systems and worked on a new project where the aim was to create a whole "Wellbeing Operating System" with the framework and tools necessary for a model of self- managing teams to support people to live their best lives. There was a registered manager who acted as a coach to provide guidance to the team of wellbeing workers. There was an open, transparent and a very positive culture demonstrated by the entire team.

The provider's innovative approach to care was recognised and the provider won in the 'Best start-up home care service or new franchise' category at the national Home Care Awards 2021. The judges commented on BelleVie's goals to make support work a sought-after, professional career and congratulated the team on the outstanding feedback they received from the people they supported.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk