BelleVie North East Area

Not everyone using BelleVie receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care.' This is help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. On the day of our inspection BelleVie were supporting eight people with the regulated activity of 'personal care.'

Risks were identified and managed appropriately. Recruitment procedures were values-based and robust. There were enough staff to meet people's needs and people were protected from the risk of abuse. Staff had been trained in infection prevention and control and used personal protective equipment to help keep people safe. Calls were on time and lasted for the correct duration.

Staff had the skills and knowledge to carry out their role effectively. Staff training in relevant areas was up to date. The staff team was self-managing. This meant the whole team worked together to ensure people received good care and experienced effective communication. Staff told us they liked the self-managing model as it was empowering and made them feel valued and listened to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture. People were provided with the right support which enabled them to make choices and promoted their independence. People received the right care that was provided in a person-centred

way which promoted their dignity. The service provided the right culture for people in an environment where they were included and empowered by care staff.

Care records were person-centred and reflected people's current needs. People were involved in decisions about their care. Staff were aware of people's communication needs and how best to support them. People's concerns and complaints were dealt with promptly and consideration was given to how improvements were made.

People's views and opinions of the service were sought and acted on. People told us the service was well managed. Effective systems were in place to monitor the quality of care and support provided. We found the management team receptive to feedback and keen to improve and develop the service. The registered managers worked with us in a positive manner and provided all the information we requested.