Unity Health Care Solutions
- Home care
- Dementia care
- Registered since 2022
- Northumberland, North East
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
20 months
since the latest rating was published.
97%
of rated home care services in Northumberland are Good or Outstanding (95% across the North East, 88% across England).
Unity Health Care Solutions: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
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| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: West STSS (Short Term Support Service) Hexham (Outstanding, 0.6 miles away) and Helping Hands - West Northumberland (Good, 0.7 miles away).
Nearest home care services:
- O West STSS (Short Term Support Service) Hexham Outstanding, 0.6 miles away
- G Helping Hands - West Northumberland Good, 0.7 miles away
- – TrinityPlus (Mallon House) Not yet rated, 2.2 miles away
- G BelleVie North East Area Good, 2.8 miles away
- O J S Parker Limited North East Outstanding, 2.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 February 2025 (assessment visit 5 December 2024). Quoted under the Open Government Licence.
Date of assessment: 21 January to 4 February 2025.
The service is a care at home service providing support to older people, including people with mental health conditions and physical disabilities. At the time of assessment, there were 15 people receiving a regulated activity. This was the first rated inspection of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Staff spoke positively about working at the service and the people they cared for. People received effective care that met their needs. Detailed records provided guidance to ensure people received safe, person-centred care. Risks to people had been assessed and care plans were in place to help mitigate risks as far as possible. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when people moved services or attended appointments. They monitored people’s health to support healthy living. Information was accessible to involve people in decision making about their lives Staff ensured people understood their care and support to enable them to give informed consent. People were treated with kindness and respect. Staff protected their privacy and dignity. People were protected and kept safe. Processes were in place to assess risks associated with people’s care and their home environment. There were enough staff with the necessary skills, qualifications and experience. Rosters were well-managed, so people received consistent care from staff they knew. Staff managed medicines well and involved people in planning any changes. Effective systems were in place to monitor the quality and safety of the service. The service had a good learning culture. The registered manager investigated incidents thoroughly and people could raise concerns. The registered manager was visible, knowledgeable and supportive, helping staff develop in their roles. Staff and leaders demonstrated a listening culture and were open to learning and improvements.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection for this service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first inspection for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Estera Swies
- Registered with the CQC since
- What it provides
- Domiciliary care service, Supported living service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Unity Health Care Solutions Ltd
- Ownership type
- Organisation
- Companies House number
- 12739811 (opens Companies House)
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Unity Health Care Solutions provide nursing care?
- The Care Quality Commission's register does not list nursing care for Unity Health Care Solutions.
- When was Unity Health Care Solutions last inspected?
- The Care Quality Commission's latest rating for Unity Health Care Solutions was published on 9 February 2025.
- Who runs Unity Health Care Solutions?
- Unity Health Care Solutions is run by Unity Health Care Solutions Ltd.
- What is Unity Health Care Solutions's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Contact
- Phone
- 07312 863387
- Address
- 5A/6 Mallan House, Bridge End Industrial Estate, Hexham, NE46 4DQ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: West STSS (Short Term Support Service) Hexham (Outstanding, 0.6 miles away) and Helping Hands - West Northumberland (Good, 0.7 miles away).
Nearest home care services:
- O West STSS (Short Term Support Service) Hexham Outstanding, 0.6 miles away
- G Helping Hands - West Northumberland Good, 0.7 miles away
- – TrinityPlus (Mallon House) Not yet rated, 2.2 miles away
- G BelleVie North East Area Good, 2.8 miles away
- O J S Parker Limited North East Outstanding, 2.8 miles away